The OFFICE OF THE FAMILY AND CHILDREN’S OMBUDS (OFCO) works to ensure that government agencies respond appropriately to children in need of state protection, children residing in state care, and children and families under state supervision due to allegations or findings of child abuse or neglect. The office also promotes public awareness about state agencies serving children, adolescents, and families, and recommends and facilitates broad-based systemic improvements. The Ombuds carries out its duties in an independent manner, separate from the Department of Children, Youth and Families (DCYF). The Director Ombuds is appointed by and reports directly to the Governor. The appointment is subject to confirmation by the Washington State Senate.
This report provides an account of OFCO’s complaint investigation activities from September 1, 2019 through August 31, 2020, as well as recommendations to improve the quality of state services for children and families.